Terms and Conditions

Terms & Conditions

When you visit the Contract Marking Services (CMS) website you are subject to our Website Terms & Conditions. We recommend you read these prior to undertaking any activity on the site such as submitting personal data.

In addition, we also include clear statements with regards to the following:

1. OWNERSHIP

1.1 This website is wholly owned and operated by:

Contract Marking Services

1.2 All website content is owned exclusively by CMS and any reproducing, transmitting, publishing and distribution without express permission from CMS is forbidden.

2. PRIVACY POLICY

2.1 Please make sure that you have read and understood our Privacy Policy which explains how we protect any data which you provide to us in order for us to manage your details.

3. COPYRIGHT/ INTELLECTUAL PROPERTY

3.1 By using the site you acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain with CMS.

3.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download content (via page cache) for the purpose of using this website.

4. GENERAL

4.1 Use of the site is subject to English Law.

4.2 Liability for any claim for loss or damage shall be limited to the sum paid by you for the services provided.

4.3 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party. These include data processing, marketing activity such as SMS/E-mail broadcast and Direct Mail distribution.

4.4 CMS without notice reserves the right to amend these terms and conditions from time to time and any such changes will be communicated on our website.

4.5 From time to time there may be links to carefully selected third party websites which we believe may be of interest to you. However, we have no control over the content of these websites nor can we be liable in respect of anything contained on these websites.

4.6 CMS without notice reserves the right to amend our prices from time to time.

5. CODE OF PRACTICE

CONTRACT MARKING SERVICES ENDEAVOURS TO ENSURE ALL ITEMS IN OUR CARE ARE TREATED WITH EXPERT CARE AND ATTENTION TO ACHIEVE THE BEST POSSIBLE RESULTS. WE WILL:

5.1 Handle all items accepted by us for processing with proper due care and attention.

5.2 Investigate any complaint promptly and, if requested, reprocess, free of charge, any article which is unsatisfactory due to fault found to be on our part.

5.3 Pay fair compensation for loss or damage due to negligence on our part.

5.4 Train our staff to be competent, courteous and helpful at all times.

5.5 Maintain the highest possible standard of quality and service consistent with the price charged.

5.6 Have all orders ready or delivered at the time stated, unless prevented by exceptional circumstances.

6. Complaints Procedure

In the event of a customer complaint relating to the service received, we encourage customers to follow the process outlined below, which CMS employees will endeavour to adhere to at all times.

6.1 Please raise any concerns you may have immediately to give us the best possible chance to resolve any issues or concerns raised.

6.2 Wherever possible, a senior member of staff will investigate any complaint promptly and work hard to find a resolution at the point of complaint.

6.3 CMS will reprocess, free of charge, any article whereby ourselves and the customer agree that the marking result is unsatisfactory.

6.4 We aim to complete any reprocessing within a 10 working day period. However, this may be extended should further information be required.

7. Shipping Procedure

7.1 Your order will automatically be returned to your collection address unless agreed between CMS and the customer to deliver to an alternative address or if the items are to be collected.

7.2 Please note that any packaging you use to send us your items will generally be used to deliver your items back to you.

7.3 Estimated delivery dates are an estimate. We will always aim to turnaround items as soon as possible but exact dates will be advised upon receipt of your items.

8. Purchase Terms

8.1 Purchases must be made with payment by BACS, paypal cheque or cash.

9. Online Ordering

9.1 These terms and conditions apply to our online ordering services.

9.2 All transactions made through our website are subject to our acceptance.

9.3 We reserve the right to limit the locations where all or selected online ordering services are available.


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